Click Login in top right of the screen

*If you have logged into our previous portal, your login credentials are the same*

USERNAME is your utility billing account number 

PASSWORD defaults to your mailing address number 

(please see examples above)

1. On the home screen, click the Service Billing & Payments square.

2. Click the shopping cart icon to add the utility account's bill to your cart.

3. This pop up will show. Click Pay Now

If you select Carry On Shopping, you can access the cart again by clicking this icon in the top right of your screen:

4. At this stage, you are able to adjust the payment amount in the white box under "Amount". Once adjusted or to pay the full balance, click Pay Total Selected

 4. Click Proceed to Payment Provider to enter payment information. 

5. This will redirect to our online payment provider. Enter credit/debit card or checking account information for payment. Click Continue.

*To opt in to automatic utility payments, select the "Set Up Recurring Payments" box. This will initiate automatic withdrawals from the card or checking account info provided. The full balance will be pulled on your due date every month. To stop recurring payments or to change the payment method, please see "Stop or Change Recurring Payments" on this webpage*

1. On the portal homepage, select Click Here under "No Login?"

2. Enter the utility account's Pay ID. This is NOT the same as the account number. The Pay ID can be found on the bill remittance stub.

 3. Click Retrieve Item to Pay.

4. Confirm the address and balance. While using the express pay option, you cannot change the payment amount. The amount shown is the current full balance due. Click Pay Balance.

5. Enter payment information and select Continue.

*To make partial payments online, you will need to be logged into the main utility account. Tenants or other third parties will need the owner's permission to access their account login. Partial payments can be processed via cash, check, or card in City Hall at 749 Main St. during our walk-in hours of 8:00am - 4:00pm, Monday - Thursday. Partial payments can also be taken via credit card over the phone at 303.335.4500 during the same business hours.*

To set up recurring utility payments via a checking account or credit/debit card, you will need to submit a payment first. Please see "Pay a Bill" on this webpage for directions on how to do so.

1. Once you reach the payment processing screen, enter your checking account or card information.

2. Select the "Set Up Recurring Payments" box and click Continue.

This will save the payment information for automatic withdrawals on every due date going forward. To stop or change recurring payment information, please see "Stop or Change Recurring Payments" on this webpage.

To stop recurring payments:

1. On the homepage, click Billing Account Information.

2. Click Recurring Payments.

3. Click Stop Recurring Payments.

To change recurring payment method:

You will need to make an additional payment

1. When you get to the bill payment screen, enter the NEW credit/debit card or checking account information.

2. Select "Set Up Recurring Payments"and click Continue.

This will "overwrite" the existing automatic payment information. Recurring payments will now be withdrawn from the card or checking account information provided. 

1. On the homepage, click Service Billing & Payments.

2. Click the arrow on the left side of the service location.

3. Click Billing Transactions.

4. To view more details of each bill or to print a copy, click on the arrow to the left.

5. To reprint a bill, click Invoice Reprint. This will bring up a PDF view of the bill you can download or print.

1. On the homepage, select Billing Account Information.

2. Click Update Billing Information at the bottom of the screen.

3. Here you can edit your mailing address, phone number, or email. You can also change your billing preferences between printed bills, e-bills, or both. When finished, click Save Information.

Per our Municipal Code Sec. 13.12.100: "All accounts for water shall be kept in the name of the owner of the property and not in the name of any tenant; provided, that persons holding possession of property under a lease may be supplied on their own account where the city deems it best to keep the account in the name of the lessee. Such account in the name of the lessee shall not diminish the responsibility of the owner for such water charges." 

Property owners or their management representative(s) may add tenants as "third parties" to the existing utility account. This allows copies of water bills to be sent directly to the tenant.

To add a third party tenant, the property owner or management will need to login.

1. On the homepage, select Billing Account Information.

2. Click Third Party Contacts.

 3. Click Add New Third Party Contact Record.

4. Enter the tenant(s) information including paper or e-bill preference. When finished, click Save Information.