Policies

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Resident Rate:

Louisville Recreation and Senior Services recognize people living in Louisville’s city limits support, through their taxes, the operations of the City’s recreation programs. Because of this, the City offers residents a discount on memberships, daily admission and programs. To qualify for the resident fee, you must be able to provide verification of residency within Louisville. Acceptable forms of verification include one of the following: lease agreement or utility bill. A driver’s license is not accepted as proof of residency. Failure to provide acceptable verification will result in the Non-Resident Fee being charged.

Monthly Auto Debit:

Monthly passes may be purchased by auto-debit. We will automatically deduct the monthly amount of any monthly pass directly from a checking account. Please bring a voided blank check to sign up for passes. Automatic deductions occur on the 15th of the month, and will continue until notification is given by the member, which may be done at any time without penalty. You must cancel before the 5th of any month to avoid the fee being deducted on the 15th. A $25 fee will be charged for all returned debits.

Non-Resident Louisville Business Pass:

Non-Residents who work for a business in Louisville may purchase an individual monthly Recreation Center pass at a discounted rate. Proof of employment includes current business ID, paycheck, letter or business roster on official business stationery. The Louisville business rate is not available to couples or other family members. Full time, part-time and seasonal employees of a Louisville business may participate in this program as long as gainfully employed by a Louisville business.

Refunds:

No credits or refunds are given due to any  closures, vacations or unused time. Before committing to an annual pass please note the center is closed all major holidays and will be closed 7-10 days for annual maintenance and construction. Punch passes are nonrefundable. 

Cancellations:

Cancellation of the contract must be requested by the 5th of the month. Monthly debits will continue until notification of stop request is received.  Cancellation requests can be made by completing the online cancellation form or emailing Julie Seydel.

Family Pass:

A family consists of two adults and their children under the age of 22 living in the same household/residence. Adult siblings, nannies, grandparents, grandchildren, aunts, uncles, and cousins do not fall under the classification of a family. Foreign exchange students can be included in family passes if they are under the age of 22.

Couple Pass:

A couple consists of two adults or any combination of adult and child living in the same household. Because a finance contract is formed in purchasing a couple membership, two separate individuals living in different residences will not be considered a couple.

Family Rate:

The daily admission rate includes 2 adults and children under the age of 19 who represent 
themselves as a family unit and live at the same address.

Group Rate:

All visitors must check in at the same time to take advantage of the group rate. If your group is larger than 10 and will be using the pool, please email your request at least 7 days in advance to dweinstock@louisvilleco.gov.