City Manager's Office

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Heather Balser - Interim City Manager

The City Manager is the chief administrative officer of the City and is appointed by the City Council. The City Manager is responsible for the administration of all City offices and departments. As of July 2017, Deputy City Manager Heather Balser is serving as Interim City Manager.

Heather Balser has been with the City for the last 20 years, in various positions, and most recently as Deputy City Manager since 2009, supervising four City departments/divisions and administering daily functions of the City Manager's Office and its staff. She previously served as Interim City Manager for Louisville from 2006-2007 and has a Bachelor of Arts in Economics from Bates College and a Master of Public Administration from the University of Colorado at Denver.

You may contact Interim City Manager Heather Balser at 303.335.4530 with any questions or concerns.

This office oversees Human Resources, the City Clerk's Office, Economic Development, insurance and risk management, Louisville Channel 8, the Municipal Court public information, special events and street closure applications, neighborhood issues, community facilitation, and the Comcast and Xcel franchise agreements.

The City does Citizen Satisfaction Surveys every four years. Results of the 2016 survey are available here. Copies of earlier surveys are available in the City's Digital Records Repository.

In addition, all Open Government and Transparency protocols are coordinated from this office.

For information about these areas, please contact Dawn Burgess at 303.335.4533.

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StaffTitleDepartmentsPhoneEmail
After Hours Emergency Phone NumberCity Council, City Manager's Office, Public Works(303) 441-4444
Balser, HeatherInterim City ManagerCity Manager's Office(303) 335-4530
Burgess, DawnExecutive Assistant to the City ManagerCity Manager's Office(303) 335-4533
Kropf, EmilyAssistant to the City ManagerCity Manager's Office(303) 335-4528
Muth, MeredythCity ClerkCity Clerk's Office/Municipal Court, City Manager's Office(303) 335-4536
Zoss, KatieCultural Arts & Special Events CoordinatorCity Manager's Office(303) 335-4581